Ojasvi Kemp Necklace

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

1. About CBIGS?
CBIGS is your one-stop shop for all your fashion jewelry needs. One of the most reputed and high-end fashion jewelry store in Chennai.

2. What is CBIGS?
CBIGS is the acronym for Copper, Bronze, Iron, Gold and Silver which forms the 5 metals used for jewelry making.

3. Is there a guarantee for the jewels brought in your store?
Yes, we do have a guarantee / warranty up to 10 years for our high quality products. However, this depends on the jewelry variety and type. We strive to provide you the best quality products as most of our products are handcrafted and exclusively designed and made.

We do not crowdsource.

4. Where is your shop?
Have two retail outlets in Chennai.
1.Adyar
2.K.k. Nagar

5. What are your store timings?
We welcome you to our store from
11:00 a.m. to 8:00 p.m. - Monday to Saturday.
1:00 p.m. to 8:00 p.m. – On Sundays

6. How do I buy the product?
Our exclusive products or designs are available only in stores and may not be displayed on website. You can shop online or shop via WhatsApp / Instagram or Facebook and the orders can be placed through the same

7. Will the product delivered match the image shown in the website?
We ensure to take pictures on natural lighting so the customers receive products as they see on the image.

8. What is the jewellery made of?
Most of our products are made with base of alloy/brass/copper/iron coated with Gold polish. Few jewelry sold on the website are one gram Gold or real Silver or Gold foil compressed.

9. Do you have a physical outlet?
Yes, we have two retail outlets in Chennai. You can find the details in our Contact Us.

10. How do I know if my order has been confirmed?
You will receive an order confirmation email immediately.

11. How do I track my order?
If you have an account created with us, the order details are available on the My Account page. The tracking details are sent to the mail. If you have placed an order as a guest, the tracking details will be available on your given mail ID.

12. Do you undertake bulk orders?
Yes we do accept bulk orders for all occasions. Please contact us for more information.

13. What are the payment options available?
We support Credit Card, Debit Card, Net Banking, NEFT, IMPS, Paytm and other wallets, UPI via BHIM UPI , Google Pay, PhonePe etc., We also have plans to allow EMI and Pay Later services very soon. Kindly refer payment information page for more details.

14. Do you ship all over India?
We ship to all cities in India through trusted courier partners. If courier service is unavailable we will ensure to check the pin code for service and ship it through Speed Post.

15. Do you provide international shipping facility?
Yes. We do ship Worldwide through reputed courier partners. More information in international shipping refer to our page International Shipping.

16. What is the estimated delivery time?
Any order from the day of shipping domestic orders within India will take 5 to 7 working days for delivery. The tracking details will be on your mail and can be used to track the parcel.
For International orders, depending on the country location, the order will take 5 to 20 days maximum.


17. What should I do if I have not received my order within the promised delivery timelines?
Please Email us your order ID with details stating your concern from the registered e-mail ID/phone number.


18. Can I speak to someone about a problem on the website?
We always welcome your valuable feedback. You can contact us by email info@cbigsjewels.com or call us @ +91 9444007111.


19. How can I return my order?
Kindly refer to Return and Exchanges page.

20. Do you have WhatsApp group?
Yes we do have a broadcast group for people who are inactive on social media. Please feel free to WhatsApp +91 9551052004 to get the link of the group.

21. Do I have to create an account mandatorily to buy products?
Account creation is not mandatory. You can shop anytime with us as guest login

22. How can I change/cancel my order?
The placed orders can be cancelled is only within 1 working day of placing it and not anytime later. You can Email us on info@cbigsjewels.com with your order number to cancel.
PLEASE NOTE THAT NO CANCELLATION IS APPLICABLE FOR ITEMS ‘ON SALE’
In case of any address change kindly contact us.

23. What is the Size of the product?
The approximate dimensions of the products are being displayed under the product image along with the other details of the product. In order to help the customers with the sizing we have also provided a sizing chart and necklace guide in Inches and cms. Kindly refer the same before you place an order

24. Do you take up 1 day delivery?
Kindly contact us for the same. We can process on case to case basis.

25. Will the products be checked for any damages/defects before dispatch?
Each item is sent for thorough quality check before shipping and packed with utmost care. Therefore chances of receiving a damaged product are very less. However in case of receipt of damaged items Please do follow the steps as mentioned in Returns and Exchange Policy.

26. What is a product I like is Sold Out?
If a product is shown as sold out, it means the items/products are no longer available in stock. Most of our products are limited in stock since they are exquisite and handcrafted. However, certain products can be specifically restocked/made on order basis. Please contact us for the same.

27. Can you send pics to my WhatsApp number/Email?
Yes we can. Kindly contact 9551052004 / 9444007111.


28. Is video call facility available?
Yes WhatsApp and Facetime available.
Kindly contact 9551052004 / 9444007111.


29. Can you intimate us when the product is restocked?
Sorry No. We request customers to follow our Instagram handle and Facebook to get regular product updates. Also subscribe to our newsletter to get cool offers and notifications in priority. We assure you we will be updating all the social media handles regularly for product updates and other offers.

30. Gift Wrapping facility available?
Yes. We do offer gift wrap facility. Kindly mention the same during check out . We also provide E-gift card as a gifting option.