Exchange, Return & Refund Policy

At CBIGS Jewels, our products are handcrafted using traditional techniques and undergo strict quality checks before dispatch. Due to the handmade nature of our products, slight variations may occur and are not considered defects.

Exchange & Replacement

We offer exchanges or replacements only if:

• The product received is damaged during transit.
• You receive an incorrect product.
• The product has a manufacturing defect.

To request an exchange or replacement, please contact us within 7 days of delivery at Info@Cbigsjewels.com with clear photographs of the product and packaging.

To be eligible, the product must be:

• Unused and unworn.
• In its original packaging.
• With all tags intact.
• Accompanied by proof of purchase.

Customers may also visit any CBIGS store within 7 days of delivery to exchange eligible products.

Return Process

1. Email us at Info@Cbigsjewels.com with details and photographs of the issue.
2. Our team will review your request and confirm eligibility.
3. Once approved, return the product as instructed.
4. The returned item will be inspected before an exchange or replacement is processed.
5. Products must reach us within 7 days of approval.

Sale Items

• Products purchased during a sale can only be exchanged during the sale period.
• Exchanges are calculated on the product's original MRP and not the discounted purchase price. Any difference in value must be paid by the customer.
• Sale items are not eligible for refunds.

Non-Returnable Items

The following items cannot be returned, exchanged, or refunded:

• Customized or personalized products.
• Made-to-order products.
• Gift cards.
• Personal care products.
• Products that have been used, altered, or damaged after delivery.

Refunds

Refunds are generally not offered.

Refunds will only be considered if:

• An order is cancelled before shipment.
• CBIGS Jewels is unable to provide a replacement or exchange for a verified defective, damaged, or incorrect product.

Approved refunds will be processed to the original payment method within 15 working days.

Order Cancellation

Orders may be cancelled before shipment by emailing Info@Cbigsjewels.com.

Once an order has been shipped, it cannot be cancelled.

Important Notes

Returns or exchanges will not be accepted for reasons such as:

• Change of mind.
• Personal preference.
• Product not matching clothing or expectations.
• Product not suiting individual taste.

We do not exchange old jewellery, silver articles, or coins for new products.

Contact Us

Email: Info@Cbigsjewels.com

Phone / WhatsApp: +91 9444007111