Refund policy

Effective Date: 13 November 2026

At CBIGS Jewels, every jewellery piece is crafted with care and undergoes quality checks before dispatch. Many of our designs are handcrafted by skilled artisans using traditional techniques, making each creation unique.

Due to the handcrafted nature of our jewellery, slight variations in colour, texture, finish, stone placement or measurements may occur. Such natural variations are not considered defects.

We request customers to carefully review product descriptions, images, dimensions and specifications before placing an order.

1. Exchange and Replacement Eligibility

CBIGS offers exchanges or replacements only under the following circumstances:

• The product is damaged during transit.
• The customer receives an incorrect product.
• The product has a verified manufacturing defect.

Customers must report the issue within 7 days of delivery.

To initiate a request, email Info@Cbigsjewels.com with your order number, a description of the issue and clear photographs of the product and original packaging.

Our team will review the request and communicate the next steps.

2. Conditions for Exchange or Replacement

To qualify for an exchange or replacement, the product must:

• Be unused and unworn.
• Be returned in its original packaging.
• Have all original tags intact.
• Be accompanied by proof of purchase or order confirmation.
• Be returned with all accessories or components originally supplied.

Products showing signs of use, alteration, damage caused after delivery or improper handling may not qualify.

These conditions do not affect any rights available to customers under applicable consumer protection laws.

3. How to Request an Exchange or Replacement

Please follow the steps below:

Step 1: Contact Us

Email Info@Cbigsjewels.com within 7 days of receiving your order.

Step 2: Share the Required Information

Provide:

• Order number.
• Customer name and contact details.
• Description of the issue.
• Clear photographs of the product.
• Photographs of the packaging, where relevant.

Step 3: Request Review

Our customer support team will examine the information and confirm whether the request is eligible.

Step 4: Return Instructions

Once approved, our team will provide the applicable return instructions.

Step 5: Product Inspection

The returned product will be inspected before an exchange or replacement is processed.

Approved return products must reach us within 7 days of return approval, unless otherwise agreed in writing.

4. Exchange at CBIGS Stores

Customers may also visit an eligible CBIGS retail store within 7 days of delivery to request an exchange.

Please carry:

• The purchased product.
• Original packaging and tags.
• Order confirmation or proof of purchase.

Store staff will inspect the product and confirm eligibility.

Exchange availability may depend on product availability and the applicable exchange conditions.

5. Sale Products

Products purchased during a sale are subject to the following conditions:

• Sale products may be exchanged only during the applicable sale period, subject to eligibility.
• Exchange value is calculated based on the product's original MRP rather than the discounted purchase price.
• Any applicable difference in value must be paid by the customer.
• Sale products are not eligible for refunds for change of mind or personal preference.

These conditions do not exclude remedies required by applicable consumer protection laws for defective, incorrect or misrepresented products.

6. Non-Returnable and Non-Exchangeable Products

The following products are not eligible for return, exchange or refund for change of mind or personal preference:

• Customised or personalised jewellery.
• Made-to-order products.
• Gift cards.
• Personal care products.
• Products that have been used or worn.
• Products altered, repaired or damaged after delivery due to customer handling.
• Products that do not meet the applicable return eligibility conditions.

Where a product has a verified defect or does not conform to the agreed description, applicable consumer rights will continue to apply.

7. Refund Policy

CBIGS generally does not offer refunds for purchases.

Refunds will be considered in the following circumstances:

A. Order Cancellation Before Shipment

If a customer requests cancellation before the order is shipped and the cancellation is accepted, an eligible refund will be processed.

B. Verified Damaged, Defective or Incorrect Products

If a product is verified as damaged, defective or incorrect and CBIGS is unable to provide a suitable replacement or exchange, an applicable refund may be considered.

Approved refunds will be processed to the original payment method within 15 working days.

Actual crediting time may vary depending on the bank, card issuer or payment service provider.

8. Order Cancellation

Customers may request cancellation before the order is shipped by emailing Info@Cbigsjewels.com.

Please include your order number and registered contact details.

• Cancellation requests are subject to order processing status.
• Orders that have already been shipped cannot ordinarily be cancelled.
• Customised or made-to-order products may not be cancellable once production has started.
• Sale orders are subject to the applicable sale conditions and cannot be cancelled merely due to a change of mind.

Any cancellation or refund entitlement required under applicable law will be honoured.

9. Reasons Not Eligible for Exchange or Refund

Exchange or refund requests will generally not be accepted for:

• Change of mind after purchase.
• Personal preference.
• Jewellery not matching a particular outfit.
• A product not suiting an individual's taste.
• Minor handcrafted variations.
• Differences in appearance caused by individual screen or display settings.
• Incorrect product selection by the customer.

10. Old Jewellery Exchange

CBIGS does not accept old jewellery, silver articles or coins in exchange for new products.

11. Important Instructions

We recommend that customers:

• Inspect the parcel at the time of delivery.
• Check the product carefully after opening.
• Retain the original packaging until the product has been checked.
• Contact us immediately if the parcel appears damaged or tampered with.
• Keep the order confirmation and invoice for reference.

12. Contact Us

For exchange, replacement, cancellation or refund assistance, please contact:

CBIGS Jewels

Email: Info@Cbigsjewels.com

Phone / WhatsApp: +91 9444007111

Website: https://www.cbigsjewels.com/