Terms of service

Effective Date: 13 November 2026

Welcome to CBIGS Jewels. These Terms & Conditions govern your access to and use of www.cbigsjewels.com and the purchase of products through our website.

The website is operated by CBIGS Apparels & Jewels, referred to as "CBIGS", "we", "us" or "our" throughout this policy.

By accessing our website, browsing our collections or placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

1. About CBIGS Jewels

Established in 2005, CBIGS specialises in fashion jewellery and handcrafted designs that combine traditional Indian craftsmanship with contemporary styles.

Our collections include Antique Jewellery, Temple Jewellery, Kemp Jewellery, Panchaloha, Diamond Crush, 1gm Gold, 92.5 Silver, Kundan, Polki, Jadau, Bridal Jewellery, Necklaces, Earrings, Bangles, Bracelets, Rings and other accessories and gift articles.

2. Eligibility to Use the Website

By using this website, you confirm that:

• You are legally capable of entering into a binding agreement.

• The information you provide during registration or checkout is accurate and complete.

• You will use the website only for lawful purposes.

• You will not misuse the website or interfere with its functionality.

If you are purchasing on behalf of another person or organisation, you confirm that you are authorised to do so.

3. Product Information and Handcrafted Variations

CBIGS takes care to ensure that product descriptions, photographs, colours, dimensions and other details displayed on the website are accurate.

However:

• Many of our products are handcrafted using traditional techniques.

• Slight variations in colour, finish, design, texture, stone placement or measurements may occur due to the handmade nature of the products.

• Product colours may appear slightly different depending on your screen, device and display settings.

• Product dimensions mentioned on the website are approximate.

• Certain products may be available in limited quantities or may be crafted after receiving an order.

Such natural handcrafted variations are not considered manufacturing defects unless they materially affect the product's description, quality or agreed specifications.

Customers are encouraged to review product descriptions, dimensions, materials and other specifications before placing an order.

4. Product Pricing and Availability

All product prices are displayed in Indian Rupees (INR), unless otherwise specified.

• Prices are subject to change without prior notice.

• The price applicable to your order will be the price displayed at the time of successful checkout.

• Product availability may change without prior notice.

• We reserve the right to correct pricing, typographical or product information errors.

• If an order is affected by a genuine pricing or listing error, we will contact the customer to discuss the available options, including cancellation and an applicable refund.

Applicable shipping charges, taxes and other fees will be displayed during checkout wherever applicable.

5. Orders and Order Confirmation

When you place an order through our website, you are submitting a purchase request.

An order confirmation email or message will be sent to the contact details provided during checkout.

CBIGS reserves the right to review, accept or decline an order in circumstances including:

• Product unavailability.

• Incorrect or incomplete customer information.

• Suspected fraudulent or unauthorised transactions.

• Payment-related issues.

• Pricing or technical errors.

• Delivery restrictions.

If we cancel an order after payment has been received, any eligible refund will be processed according to our Refund Policy.

6. Payments

Customers can make payments using the payment methods made available at checkout.

All payments must be completed through the authorised payment gateways or payment channels provided by CBIGS.

CBIGS does not store complete credit card or debit card details on its website. Payment information is handled by the relevant payment service providers in accordance with their security practices and applicable requirements.

Orders will be processed after successful payment confirmation, unless another payment arrangement is expressly offered.

7. Customised and Made-to-Order Products

CBIGS offers selected customised and made-to-order jewellery designs.

• Customisation requirements must be confirmed before production begins.

• Production and dispatch timelines may differ from ready-stock products.

• Customised and personalised products are not eligible for return, exchange or refund for change of mind or personal preference.

• Made-to-order products are generally non-returnable, except where a verified defect, incorrect item or other applicable legal entitlement requires a different resolution.

Customers are encouraged to confirm design details, measurements, colour preferences and other specifications before approving a customised order.

8. Shipping and Delivery

CBIGS provides domestic shipping across India and international shipping through trusted courier partners.

Domestic shipping charges:

• Free shipping on orders above ₹2,500.

• A shipping charge of ₹150 applies to orders below ₹2,500.

Ready-stock products are generally dispatched within 2–5 business days.

Kemp and Panchaloha made-to-order or customised jewellery may require 10–15 business days for dispatch.

Ready-stock international orders are generally dispatched within 5–7 business days.

Delivery timelines may vary depending on the destination, courier availability, customs clearance, public holidays and other circumstances.

For complete information, please refer to our Shipping Policy.

9. Exchange, Returns and Refunds

CBIGS offers exchanges or replacements for eligible products that are:

• Damaged during transit.

• Incorrectly delivered.

• Affected by a verified manufacturing defect.

Customers must report eligible issues within 7 days of delivery by emailing Info@Cbigsjewels.com with supporting photographs.

Products must meet the eligibility conditions mentioned in our Exchange, Return & Refund Policy.

Refunds are generally not offered and are considered only in the circumstances specified in that policy.

Nothing in these Terms & Conditions is intended to exclude any consumer rights or remedies that cannot legally be excluded under applicable law.

10. Sale and Promotional Offers

CBIGS may introduce promotional offers, discounts, seasonal sales and special pricing from time to time.

• Offers are subject to their respective terms and validity periods.

• Discounts cannot be combined unless expressly stated.

• Sale products are subject to the conditions stated in our Exchange, Return & Refund Policy.

• Promotional offers may be modified or withdrawn where legally permissible.

11. Intellectual Property

All content available on this website, including:

• Product photographs and images.

• Product descriptions and written content.

• Logos, brand names and trademarks.

• Website design and layout.

• Graphics, illustrations and other visual materials.

is owned by or licensed to CBIGS and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, published or commercially used without prior written permission from CBIGS, except where permitted by law.

12. Website Use and Prohibited Activities

You agree not to:

• Use the website for unlawful or fraudulent activities.

• Attempt to gain unauthorised access to website systems.

• Upload harmful software, viruses or malicious code.

• Copy or misuse product photographs, descriptions or other website content.

• Interfere with website operations or security.

• Provide false information during checkout or registration.

CBIGS reserves the right to restrict or suspend access where misuse or unauthorised activity is identified.

13. Third-Party Services and Links

Our website may contain links to third-party websites or use external services, including payment gateways, courier services, analytics tools and marketing platforms.

CBIGS does not control the independent privacy practices, terms or operations of these third parties.

Customers are encouraged to review the applicable terms and privacy policies of external service providers.

14. Limitation of Liability

CBIGS takes reasonable steps to maintain accurate product information, secure transactions and reliable website operations.

To the extent permitted by applicable law, CBIGS shall not be responsible for indirect or consequential losses arising from temporary website interruptions, third-party service failures or circumstances beyond our reasonable control.

Nothing in this section limits liability that cannot legally be limited, including applicable consumer rights concerning defective, incorrect or misrepresented products.

15. Force Majeure

CBIGS shall not be held responsible for delays or interruptions caused by circumstances beyond reasonable control, including natural disasters, severe weather, strikes, transportation disruptions, government restrictions, public emergencies or courier service interruptions.

We will make reasonable efforts to communicate significant order or delivery delays to affected customers.

16. Privacy and Personal Information

Your personal information is collected and processed in accordance with our Privacy Policy.

By using our website and placing an order, you acknowledge that your information may be used for order processing, payment coordination, shipping, customer support, website operations and other purposes described in our Privacy Policy.

17. Changes to These Terms

CBIGS reserves the right to update or modify these Terms & Conditions when necessary.

Updated terms will be published on this page with the revised effective date. Continued use of the website after changes are published will be subject to the updated terms, to the extent permitted by law.

18. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by the laws of India.

Subject to applicable consumer protection laws and the jurisdiction of competent consumer forums, courts having jurisdiction in Chennai, Tamil Nadu, shall have jurisdiction over disputes arising from these terms.

19. Contact Information

For questions, concerns or assistance regarding these Terms & Conditions, please contact:

CBIGS Apparels & Jewels

Email: Info@Cbigsjewels.com

Phone / WhatsApp: +91 9444007111

Website: https://www.cbigsjewels.com/

Registered/business address and legal entity details should be displayed as applicable on the website.